In a new article for DentistryIQ, office manager Helen Funk offer some insurance strategies that have helped her practice run smoothly:
- Verify dental insurance eligibility before the patient’s visit. You’ll know what benefits the patient is eligible for, and you can give accurate estimates for dental work. Call the insurance company and speak with a representative who will give you a detailed breakdown of the benefits.
- Most insurance plans now downgrade posterior composites to the amalgam rate. Funk explains, “Instead of chasing down patients to pay the difference that was uncovered by the insurance plan, you can collect the copayment based on the downgraded rate.” She adds, “In the case that insurance does reimburse at the full composite rate, contact your patient and refund the overpayment.”
- Be transparent about copayments with your patients. Funk’s office has developed a template they email to patients prior to their visits. It includes details about what procedures will be done, how much insurance will cover, and how much they will be responsible for. They also include a reminder about their cancellation policy.
For more suggestions, see Funk’s article in DentistryIQ.
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