It’s no surprise to dental industry professionals that scheduling is a difficult job and there’s more to it than simply “filling the schedule”. Improper scheduling can cause complaints between your clinical team and your administrative staff, as well as resulting in dissatisfaction from your patients.
To help your office get your scheduling program running smoothly, below are a few suggestions that may make your dental practice more productive – and happier in the process!
Declare a daily goal for each provider and for the office
Consider running weekly and monthly reports with your dental practice management software and review these results with your scheduler and dental team to find opportunities to improve your daily goals.
Have the doctor(s) list out the ideal day
This item works really well on a team meeting agenda. To help your whole team understand the best fit, have your dentists state what they prefer. For example, some dentists prefer to do major work in the morning, while others might feel more energized in the afternoon.
Put guiding blocks on the schedule
One you’ve determined your ideal schedules, it can be helpful to add blocks into the schedule to serve as a guide for whoever is answering the phone.
Emergency appointments are the hardest
Emergency patients are unavoidable, and will inevitably pop-up throughout the year. To help get emergency patients into the office, it could be a good idea to specify ideal times, both in the morning and evening, to ensure both staff and patients have options that would work for their schedules.
By setting some general guidelines for scheduling, it can help your dental office run more smoothly, as well as keeping your patients and staff happy.
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Note: This content is accurate as of the date published above and is subject to change. Please seek professional advice before acting on any matter contained in this article.
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